All packages shipped out will be via a trackable method. Once our shipping company forwards the tracking number to us, we will in turn send you the tracking number via email. Please see below for the estimated shipping times to your country/region.
List of countries with shipping and delivery time:
- a) United States, Canada, Korea, Taiwan, Norway, China, United Arab Emirates ~ 10 to 23 business days.
- b) United Kingdom, Spain, France, Sweden, Denmark, Italy, Finland, Netherlands, Germany, Turkey, Japan,~ 14 to 27 business days.
If your country is not on the list write to us at firstname.lastname@example.org and we will provide you information about the price and delivery time.
Important note: Please note that all estimated shipping times stated are based on normal conditions. Every once in a while, we do experience heavy international shipping volumes, especially during the holiday seasons. Also, do note that customs in some countries do take longer times to clear and scan incoming packages, which explains for the difference in the estimated shipping times stated above.
Express Shipping by DHL, FedEx, Aramex, UPS or equivalent.
Please pay attention that the express delivery method is chargeable. The price depends on the country in which it is sent. If you want it to be sent an express method, write to us at email@example.com. We will provide you information about the cost and delivery time.
Order Processing times:
Please note that Order processing time must be added on to shipping times, to get the total time taken for you to receive an order upon placing it. Order processing time is between 4-7 business days, and is used to check your order for quality assurance, packing, printing of shipping labels, and forwarding it to our shipping company for dispatch.
We will not be able to cancel orders once it has begun to be processed. As a general rule of thumb, if you do not email us within 8 hours of placing an order, there is a high chance that we will not be able to cancel it. Nonetheless, do drop us an email at firstname.lastname@example.org as soon as possible if you would like to cancel your order.
Orders that are unable to be delivered
All packages that are refused, unclaimed from the local post office, undeliverable as addressed because you input the wrong name or address when you placed your order, will not be our responsibility. We reserve the right to charge a restocking and shipping fee of 10-15% of an item's value if that happens. So please do remember to check your address carefully when you place an order. :)
We do ship orders in multiple/separate packages every now and then, due to weight restrictions and also to facilitate faster shipping once an item is located in our warehouse. A cot and two mattresses are sent in two separate boxes. Each weight is up to 20 kg. The pendulum is sent in one box, weight is up to 12 kg.
Once your order ships out and our database updated with your online tracking number, we'll send you an email with the online tracking information which you can use to track your package. If 6 business days has passed and you still have not received this email from us, simply drop us an email at email@example.com we'll check it out for you right away.